Sky is restructuring its customer service operations, shifting from call centres to digital support. They’re focusing more on online messaging and emails) and declining call volumes (sky expects. According to a report, the broadcaster plans to.
The broadcaster will close three of its 10 customer. As part of the move, the company will close three call centres in leeds, sheffield, and. Operations in dunfermline and newcastle will also be affected by the changes, though specifics remain unclear.
Sky expects call volumes to decrease by a third in the coming years.
British media and telecommunications conglomerate sky has announced plans to cut thousands of jobs across its uk customer service centers, representing 7% of its workforce, as part of a major shift. Sky plans to slash 2,000 jobs from its uk workforce and shut three call centres in a move towards more digital communications. The change, which is said to have been prompted by changing consumer preferences (i.e. The media and telecoms company said its proposals, including the closure of three of its ten uk sites, would affect 7% of its overall workforce and are currently subject to consultation.
Sky will reduce its headcount with its customer call centres by 2,000 as the media group moves its service further towards online and artificial intelligence. Sky has announced plans to cut up to 2,000 uk call centre jobs as it shifts more of its customer service operations online. Sky is cutting 2,000 call centre staff and replacing them with chatbots, saying people are tired of phoning customer service agents.
